delaware | Customer Service Representative in Wilmington, DE

Customer Service Representative

  • Modis
  • $30,540.00 - 55,030.00 / Year *
  • 314 Cleveland Ave
  • Wilmington, DE 19803
  • Full-Time

Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the customer's issue, offering possible solutions or providing follow-up as needed. Customer service representatives may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Answering over 100 calls per day with average handle time of less than 3 minutes
  • Resolve customers' service or billing complaints
  • Performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Excellent verbal and written communication skills
  • Great attention to detail
  • Strong customer service and interpersonal skills
  • Ability to work independently and manage one's time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software
  • High school diploma or GED preferred
  • 1-2 years call center, customer service, or insurance industry related experience required
Location: Wilmington, DE 19803

Work Schedule: 1st Shift, full-time

Pay Rate: $15.50 per hour

Associated topics: agente de servicio al cliente, clerk, coordinator, csr, customer care associate, representante de servicio al cliente, service, service agent, telephone, tsr

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.